Grab the Gold, Inc. 2020 Fieldstone Pkwy Suite 900-127 Franklin, TN 37069 Phone and Fax: 877-349-1109 Toll Free 615-349-1109 Local support@GrabTheGold.com NOTE: We DO NOT have a retail location for you to pick up an order. We manufacture the snack bars. We sell wholesale to businesses for them to sell in their stores and we sell to customers like yourself on the internet and ship the order. Thank you for your understanding! REFUND POLICY: If you are dissatisfied with any product, please return the unused portion within 30 days and the product cost will be promptly refunded. You may also choose a store credit or exchange. Please note that the original shipping cost cannot be refunded nor the return shipping. We believe in our products and appreciate our customers and want you to be satisfied with your purchases. SHIPPING: The shipping rates will be calculated based on the weight of the products in your order. Choose UPS Ground Residential if the package is being delivered to a home address and UPS Ground Commercial if it is a business address.